FAQs

Don’t see your question here? Please email us at [email protected] with any question, concern, or service we can assist you with. Our service hours are 9am-9pm CET Monday to Sunday.  

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Product

This is the short form of cannabidiol. It is one of the commonly occurring plant-based chemicals in the cannabis plant. It can interact with the endocannabinoid receptor to produce several effects ranging from antioxidant, anti-inflammatory, antidepressant, anxiolytic, and antimicrobial effects. It is non-psychoactive.

Depending on the spectrum, a CBD product may contain the following; cannabinoids, terpenes, essential oils, carrier oils, and other ingredients.

The cannabinoids commonly found in CBD products include but are usually not limited to Cannabidiol (CBD), Cannabigerol (CBG), Cannabinol (CBN), and tetrahydrocannabinol (THC). While THC may be highly psychoactive and may affect brain function, CBD is non-psychoactive and offers a vast array of benefits without making you high.

The terpenes are flavoring agents found in plants and insects. The cannabis plant contains over 100 different terpenes, which can produce peculiar odor used in identifying cannabis strains. They also contribute to the activities of the cannabinoids by serving to enhance pain relief and the entourage effect. You can find a piece of information with the exact ingredients and 3-rd party certificate of analysis (COAs) on each product page

This is the combination of different plant-based chemicals found in the cannabis plant. it is often classified as

1. Full-spectrum CBD: these are products containing all the naturally occurring plant-based chemicals in the cannabis plant including, cannabinoids, terpenes, and essential oils. Full-spectrum CBD products may contain certain concentrations of THC (usually not more than 0.2% – 0.3%).

2. Broad-spectrum CBD: these are products containing all the naturally occurring plant-based chemicals in the cannabis plant except THC.

3. Pure isolate: This category of compounds contains a high pure concentration of CBD (usually between 98-99%).

Once CBD is present in the bloodstream, it interacts with the CB2 receptors to bring about regulation in the activities of the immune system. It is important to note that the mechanism behind this reaction is not yet fully understood.

This is a system in the body consisting of cannabinoids and their receptors. It is responsible for controlling cognitive activities like appetite, hormonal balance, and pain. The ECS has two important receptors (CB1 and CB2) that interact with CBD and other members of the cannabis plant to produce one effect or the other.

  • CB1 receptors are found in the brain, central nervous system (densely concentrated), and other parts of the body (sparsely). It plays a vital role in gastrointestinal activity, health and disease, motor control, drug and behavioral addiction, and anxiety response to novelty.
  • CB2 receptors are densely populated in peripheral organs associated with the immune and gastrointestinal systems. They mediate immune responses and treatment of diseases.

CBD and THC are both excellent cannabinoids with therapeutic potentials. They can interact with the cannabinoid receptor to trigger the release of feel-good hormones while also controlling cognitive activities. THC acts on the CB1 receptors, while the CBD predominantly acts on the CB2 receptors. THC is psychoactive and can tamper with brain activities while CBD is non-psychoactive and does not in any effect the activity of the brain. CBD is highly inhibitory in action.

No. There is no intoxicating effect from taking our products.

Hemp and marijuana are different varieties of the cannabis plant. They differ in their growth pattern, cannabinoid profile, use, and legality. In light of the above criteria, Hemp is often referred to as industrial Hemp, all thanks to its ability to provide raw materials for the building materials, clothing, composite materials, cordage, cosmetic, food industries, paper, plastic, and textile industry. It has a low THC concentration and does not produce flowers hence the name, male plant. Marijuana, on the other hand, contains a relatively high THC content is often used as a drug.

CBD is completely non-toxic. However, we advise not to take more than 100 mg per day.

NO, taking CBD with other drugs may lead to a counter-reaction. CBD is highly inhibitory in nature. It can limit the interact with Cytochrome P450 to inhibit drug metabolism. This can lead to longer effects and overdose. CBD should not be taken alongside aspirin, clobazam, theophylline, valproate, and warfarin. Please discuss the use of CBD products with a doctor/physician prior to consuming.

The ideal serving size or dosage for CBD depends on several factors, such as the weight of the individual, the level of disease, and the product. Starting dose is usually 5 to 20 mg per day, or 1-6 mg of CBD for every 10 pounds (appx. 5 kilograms) of your body weight.

Yes, of course. You don’t have to be sick to use CBD. The body has a natural supply of cannabinoids like anandamide and 2-AG, which can be complemented with the addition of CBD. It has great potential for maintaining internal balance, and its antioxidant activity is very useful for neutralizing the harmful effect of free radicals.

CoA or certificate of analysis is a document accompanying each batch of CBD products. It gives a general idea of the different concentrations of cannabinoids, terpenes, and other ingredients. Certificate of analysis also provides information on the microbiological test, heavy metal test, and the CBD-to-THC ratio of the compound.

At the time of writing this information, there is no known side effect attached to using CBD while pregnant. We, however, DO NOT suggest to consume it while you are pregnant or nursing. Please consult with your doctor before using any CBD product.

Delivery

We use national postal services for our standard delivery and DHL for express delivery service.

You get FREE standard shipping on all orders in Europe. The express shipping via DHL cost is fixed – EUR 15.00.

Currently, we are providing international shipping across Europe (for exact countries, please see the Shipping Info page). However, due to security reasons, we can’t deliver a shipment to the military area.

We currently offer 2 types of delivery service:

1. FREE standard delivery for Europe: approximately 2-5 working days

2. Express Delivery: 1 working day

Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends.

Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order. Please note tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, approximately 4pm (CET) Monday to Friday. For orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain kanawonders.com to your safe senders list. Please contact us in order to re-send you the confirmation email.

Since Kana Biosciences Ltd. is a company, registered in the EU country your purchase is NOT a subject of customs & import charges.

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact our customer service team ([email protected]) with your order number and tracking number, via email. We will do our very best to help resolve the matter as quickly as possible.

Payments

First of all, visit our store at: https://www.kanawonders.com. Pick and add items to your basket with “Add to cart” button. You can view and amend the contents of your basket at any time by clicking the “Cart” button in the top right of each page. Once you are happy with your items proceed to “Checkout” and follow the on-screen instructions which will take you to our secure payment page. To apply a discount code during offers and promotions when checking out on a mobile device, proceed to Checkout and click ‘Have a discount code?’ near the top of your screen. A drop down will appear for you to type in your code and click ‘Apply’. Please note that only one discount code can be applied to an order at any time.

No, you don`t. In order to make our buyer experience excellent, you can place your order as a guest.

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, email, and address. Kana Wonders is in contract with a regulated payment provider, which uses the latest anti-fraud technology to help fight against fraud and spammers and will NEVER share your financial information with merchants and/or private companies. We will never sell your personal information to anyone.

We currently accept the major credit cards on www.kanawonders.com – VISA & Mastercard. Your payment information is only used for the transaction in question and NOT stored.

Depending on the kanawonders.com site, the currency will either display EUR, GBP, USD, PLN, SEK, CZK, HUF, CHF, RON or BGN.

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

All our online prices include VAT.

Customer’s ordering from outside the European Union can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT from their order.

Your Order

Our deliveries are sent via the national postal office or DHL and we will send you an automated email with the tracking number of your order.

In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us

Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area.

Returns & Refunds

For information on returning an item please check Returns & Refunds page.

We aim to process returns within 1-3 working days of receiving them. You will be notified by email once the return is complete. We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it. Should you have any queries about your return, please feel free to contact our Customer Service team via email or phone.

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department has done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

We do our best to get all the orders right the first time, and our goal is to ensure the highest satisfaction to all our customers! There are infrequent cases when we get orders mixed up because of the high volumes of orders we receive each day, but you do not have to worry! We are here to help and our customer representatives will be more than happy to help. What you need to do: 

1. Send us a photo of the wrong item that you received to our customer service or email to: [email protected] 

2. In your Subject Line, include: “Wrong Item Received” 

3. We will send the correct item out as soon as we can! If you would like a refund instead, simply return all the wrong items or the entire order back to us for a full refund! 

All items have to be returned for the full refund desired. For orders with multiple items, if you decide to keep some items and return the rest, partial refunds will be credited back to your account.

At Kana Wonders we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however, we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image or viedeo to be emailed to us providing all damage caused. Please email this to [email protected] Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in. More information on Returns & Refunds.

If you are returning a damaged or faulty order we will refund both the original shipping costs and the return delivery costs.

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a damaged or faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

If you are not happy about any service we offer or you have a general comment, feel free to write to us on [email protected]

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