Refunds will be given for the following: 

1. The item is damaged or has defects 
2. The item has not arrived within the promised delivery period of 30 business days.

We reserve the right to refuse the return or refund of items when they do not meet the conditions outlined above.

In the case of a faulty, incorrect or defective item please contact us within 30 days at [email protected] with full details of the fault and include pictures where possible. You may return it as outlined above. In some cases, you may be able to keep the item and agree on a partial refund.

We strive for 100% customer satisfaction, therefore if your item doesn’t arrive within our promised delivery period of 30 business days you will be eligible for a full refund.

Please note that refunds will not be given on packages that are refused or delayed due to unpaid customs taxes or duties.

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 calendar days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]  Sale items (if applicable)  Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.