Free EU shipping | 30 day guarantee

Returns
& Refunds

Returns

Our policy lasts 30 calendar days.

Your item must be unused and returned in its original packaging in the same condition that you received it.

You are required to notify us if you wish to return your item by contacting us at [email protected] and we will provide you with a returns reference number and further instructions.

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Refunds

Refunds will be given for the following: 

1. The item is damaged or has defects 
2. The item has not arrived within the promised delivery period of 30 business days.

We reserve the right to refuse the return or refund of items when they do not meet the conditions outlined above.

In the case of a faulty, incorrect or defective item please contact us within 30 days at [email protected] with full details of the fault and include pictures where possible. You may return it as outlined above. In some cases, you may be able to keep the item and agree on a partial refund.

We strive for 100% customer satisfaction, therefore if your item doesn’t arrive within our promised delivery period of 30 business days you will be eligible for a full refund.

Please note that refunds will not be given on packages that are refused or delayed due to unpaid customs taxes or duties.

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 calendar days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]  Sale items (if applicable)  Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

You are eligible for an exchange if the item is defective, damaged or incorrect. If you would like to exchange your purchase for the same item, please send us an email at [email protected] within 30 calendar days of receiving your purchase.

Depending on where you live, the time it will take for your exchanged product to reach you may vary.

Shipping 

To return your product, you should mail your product to: Kana Biosciences LTD., 22 San Stefano str., 1504, Sofia, Bulgaria

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €50.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Happy Shopping!

Oh, hi there!

We would like to send you 10% off & free shipping for your first order. Sounds good?