Free EU shipping | 30 day guarantee
You are eligible for an exchange if the item is defective, damaged or incorrect. If you would like to exchange your purchase for the same item, please send us an email at [email protected] within 30 calendar days of receiving your purchase.
Depending on where you live, the time it will take for your exchanged product to reach you may vary.
To return your product, you should mail your product to: Kana Biosciences LTD., 22 San Stefano str., 1504, Sofia, Bulgaria
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €50.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.